Before ,make sure customers to get the replacement as soon as quickly .we open a special return policy for all customers .
--Ship new item after getting photographs of the parcel as well as a proof of shipping (for example an invoice that you received from the post office at the time of posting the item).
Most of customers are credible , but some customers returned the item purchased from other sellers , even sent back some cards that we never sell .
Based on this situation, we stop the special return service .Once the returned item has been received at our business, a replacement /refund will be issued to you .
Besides, if you return the wrong item (be not from us ) ,we have the right to refusing dealing with the case.
Hope you can understand us , Thanks very much !
Enclose the pictures for your reference .........