Our Newsletter


Warranty & Returns Policy

Our warranty and returns policy essentially consists of two periods:

7 days return policy

All products, without exception, may  be returned to us whatever the reason within 7 days after receiving  your order. However, depending on the reason, we reserve the right to  refuse to refund the shipping costs that will pay for sending the  products back to us.

     
  • If you decide to return a product  because you do not want it anymore, you may return it and we will  refund your order completely except for the shipping costs. The refund  will be effective as soon as we receive your parcel. We will not refund  the shipping costs that you pay for sending the products back to us.
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  • If one of the products of your  order is defective, broken, or damaged, you may send it back to us in  order to get a refund or an exchange. If we accidentally included an  incorrect product in your order, you may send it back to us in order to  get a refund or an exchange. The exchange or refund will be effective  as soon as we receive the parcel. If you returned 100% of the order  contents and wishes to get a refund, we will refund the original  shipping costs too, otherwise we will only refund the value of the  product(s) you returned to us. In addition, we will refund the shipping  costs that you paid for sending the product back to us, but we will  only accept to do so if you sent the parcel using standard shipping.  Express or fast shipping will not be refund. We will only refund up to  $5 on return shipping costs. An official invoice from the carrier must  be provided in order for you to obtain the refund. In the case of a  product exchange, we will refund the return shipping costs in the same  manner, and you will receive a new parcel without having to pay the  shipping fee again. We will only use regular shipping to send a  replacement product to you, unless you are willing to pay for the  express shipping fee, in which case you should contact our customer support.
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  • We will not accept to exchange or  refund a product if it was damaged or broken by you or if it suffered  damage anything directly or indirectly caused by you.
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  • To establish whether or not you may return a product to us, please contact our customer support.

Placing an order on R4DS-DS implies that you are fully aware of these conditions and that you agree with them without reserve.

6 months warranty

Almost all the products we sell on  R4DS-DS are subject to a 6-months warranty. Only a few select products  are not eligible to the 6-months warranty:

     
  • replacement screens and screen protectors
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  • any refurbished product we may  sell. All the products we sell are 100% new unless specifically  mentionned on the product description page.

The products listed above do not benefit from the 6-months warranty but still fall under the 7-days return policy.

The conditions for returning a product are as follows:

     
  • We will exchange or fix products  that fall under the 6-months warranty if the product ceased to function  or suffered from a manufacturing defect appearing within the 6 months  period after the order is shipped
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  • We will not accept to exchange or fix a product if the damage was caused directly or indirectly by you.
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  • In order to establish whether or not you may return the product to us, please contact our customer support.
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  • If the customer support department  authorizes it, you may return the product. Upon receiving the product,  we will send you a new one or take some time to fix your product. The  shipping costs for returning the product to us are not subject to  refund. You will not need to pay any additional fee for us to ship your  new parcel, however we will send it using standard shipping. Should you  wish to receive it quicker, please contact us to arrange the payment of  the express delivery fee.
     

Placing an order on R4DS-DS implies that you are fully aware of these  conditions and that you agree with them without reserve.

For more information or any additional questions, please contact our customer support.